Agent Spotlight: Cravens Warren Insurance

CRAVENS WARREN PRESIDENT, MIKE SCHNEIDER, BELIEVES INVESTING IN YOUNG PROFESSIONALS IS KEY FOR THE FUTURE OF HIS AGENCY

As a business owner in Houston, one of the largest markets in the country, Mike Schneider understands that in order to truly lead a progressive agency, it takes relationship building, understanding the value of trust, and investing in young professionals — who are the future of the business. 

With an undergraduate degree in Business Development from the University of Louisiana at Lafayette, Schneider began his career in insurance by sending a letter. “We had some on-campus interviews, and I did not get hired for any of the jobs,” Schneider said. “So I wrote a letter to one of my interviewers saying ‘your offer must have gotten lost in the mail’ and they must have liked it because they hired me!” After graduation, he spent 13 years working for insurance companies before joining Cravens Warren Insurance in Houston. 

“I saw Cravens Warren as an opportunity to change gears and start working on the brokerage side,” Schneider said. “A year after I started, I was offered to buy in as a partner. So I bought in with a few other producers, merged with another firm, and kept growing.” He has been with the company for over 30 years and is now the president. When asked how he became the sole owner, he jokingly said, “I was the last one standing.” 

Today, the agency has served clients for over 65 years and has over $30 million in premiums and $4 million in revenue. Although they offer a full spectrum of insurance lines, 85 percent of their work is in commercial insurance. Schneider believes what sets them apart is their relationship-driven personality and robust risk management services. “We don’t want to be the agency that just gives you a quote. We want to come in and get to know you and your business, find gaps in your coverage, and come back to you with an evaluation in terms of your risk,” Schneider said. “We believe it provides more value to our clients than just putting a quote on the table.”

"LUBA has helped expand the company’s capabilities to allow Cravens Warren to write in multiple states."

Cravens Warren has over 26 employees in the Houston office, and has many more remote employees across the nation. “We have a great staff of experienced and credentialed professionals that are committed to carefully serving our customers’ needs — and sometimes that starts with first helping them discover what their needs are.” It’s that level of expertise, quality service, and attention to identifying the risk that sets Cravens Warren apart. “We want to see how businesses operate to recommend changes here and there so they can have lower premiums. We truly want to partner with our clients to give them the best coverage.”

Schneider’s belief in valuable partnerships is echoed by Cravens Warren’s Chief Operating Officer, Ashley Western. “Our motto is ‘The Value of Trust,’ and by that, we believe that in order to have a good relationship with our clients, we should be a trusted adviser to them,” Western said. “We are entrusted with providing our client with protection of their assets, which is incredibly valuable to their viability.” 

When asked about their partnership with LUBA Workers’ Comp, Western said she believes LUBA has helped expand the company’s capabilities to allow Cravens Warren to write in multiple states. “What we find in a good partner is their ability to think outside the box and do ‘real’ underwriting,” Western said. “Every company is unique, and when you have an underwriter that will consider risks that may not fit into a specific category, review details, and make a decision based on the facts of the individual case to provide the appropriate coverage, that is fair.”

In addition to caring for their clients, Cravens Warren encourages its employees to give back to the community. “All of our employees have paid time off to volunteer in a community project or a nonprofit organization,” Schneider said. “A couple of times a year we volunteer as a group for nonprofits such as the Houston Food Bank; Lung Force, which raises awareness about lung cancer; local women’s shelters; and more. It’s been very enjoyable for our team to give back. This year I’m doing the American Lung Association walk in New York City with my family. My wife was diagnosed with lung cancer seven years ago, so we wanted to get the entire family together to do it.” Schneider has three children and four grandchildren. 

Looking into the future for their company, Schneider and Western believe in investing in the next generation of talent. “We’ve had a number of people retire, so we want to focus on transitioning to our younger employees,” Schneider said. As COO of Cravens Warren at 33 years old, Western believes they are changing the prototype of the insurance industry. “People used to believe that you had to have 25 years’ experience in order to know what you’re doing,” Western said. “Now, we have proven that all it takes is knowledge and the ability to understand when we don’t know the answer to something. With that intellectual curiosity and the resources of our great leaders and tools of this industry, we are breaking the age and gender barriers that have existed in the industry prior to now. Mike [Schneider] has been a big supporter of this trend in our agency.”

Although Schneider’s main focus is hiring and investing in younger employees, he doesn’t think he’s going anywhere anytime soon. “I have a real passion for the business and helping people. We’re there to help them protect and solve problems that come up for their business,” Schneider said. “I get a real kick out of working with people and providing a valuable service. It’s really that simple.”